Privacy Policy
This policy covers usagaragepros.com, including every state brand site under it (for example California Garage Pros). The state brands are part of USA Garage Pros.
What we collect
- Service requests you send: the service or inspection you need, ZIP code, city and optional street address, your name, phone number, optional email, notes, preferred day/time, optional door photo for an inspection, optional “how did you hear about us”, and your consent to be contacted.
- Request context: the page you sent it from, the first page you visited in that session, the referring website, campaign tags (UTM parameters) and ad click identifiers when present in the link you followed, the form version, your browser's user-agent, and a one-way salted hash of your IP address used only to limit abuse.
- Usage events: anonymous event names such as “form started”, “request submitted”, “call link clicked” and “location changed”. These event names on their own never include your name, phone number, address or message. Separately, our own website-measurement tool, SEO Office OS, records every page view (page address and title, landing page, referring site, any campaign tags or ad click identifiers in the landing address, screen width and touch support), every tap on a phone number (the number and the link text) and, once the website has accepted your request, the details you typed into the request form — for example your name, phone number, email, address, preferred date and time, and description. From each of these it works out your device type, browser and operating system, and an approximate city, region and country from your IP address; the IP address itself is not stored.
Why we use it
To respond to your request, prevent spam and duplicate submissions, understand which pages help people find the service they need, and see which pages, searches and advertising bring calls and requests and where each request came from.
Where it is stored and who can see it
Requests are saved in a secured database operated for USA Garage Pros, and a copy is emailed to the USA Garage Pros team mailbox through an email delivery service. If you give an email address, we also send you one confirmation message the same way. Our website server also sends each request, without photos, to the customer-management system (CRM) the team uses to schedule and follow up; your browser does not contact that system directly. Access to the saved requests database, the team mailbox and the CRM is limited to people who need it to respond. Website measurement data, including the request details described above, is sent directly from your browser to SEO Office OS, the company's own measurement app. It runs on a separate domain (seo-office-os.vercel.app), is hosted by Vercel and stores its data in a Supabase database. This measurement data is not sold, not used to send you marketing, and not shared with advertising networks. We do not publish or share request details on this website. Inspection photos are stored privately with the request and attached to the team notification email. We remove embedded photo metadata such as GPS coordinates before storing or sending the image. Photos are not included in general analytics or CRM webhooks.
How long we keep it
The saved request is deleted automatically 24 months after it is received. Notification emails in the team mailbox are kept no longer than that period either. A longer period applies only if it is needed for an ongoing job or a legal obligation. Website measurement records in SEO Office OS, including request details sent from the form, are kept until we delete them; they are not deleted automatically.
Browser storage and cookies
In your browser's session storage the site keeps the first page you visited, the referring site, a category for that site (for example search engine or direct) and any campaign tags (UTM parameters) and ad click identifiers in the link you followed, so they can be attached to a request you choose to send; this is cleared when you close the tab. Every page also loads our own website-measurement script from https://seo-office-os.vercel.app/t.js. It sets no cookies. In session storage, which is cleared when you close the tab, it keeps a random visit ID, the time of your latest activity, your landing page address and the referring site. It uses local storage only if you turn measurement off: opening a page with seo-ignore=1 in its address (as ?seo-ignore=1, or &seo-ignore=1 after an existing query) keeps a note that this browser is not measured, and seo-ignore=0 undoes it. No advertising tags are configured.
Vercel Speed Insights measures page loading and responsiveness. Query strings and URL fragments are removed from performance events before they are sent. Speed Insights events do not include the information you enter in the request form.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete it by emailing contact@usagaragepros.com. You can also ask us to stop contacting you at any time. To stop SEO Office OS measuring this browser, open any page on this website with seo-ignore=1 in its address (for example ?seo-ignore=1, or &seo-ignore=1 if the address already has a ?query); this browser then keeps a note in local storage that it is not measured. seo-ignore=0 turns measurement back on. The note is lost if you clear this browser's site data.
Changes
If these practices change, this page will be updated and the date below revised.
Last updated 2026-10-15.